Questions & answers
You send one enquiry listing the products you need. Our team researches real prices across multiple verified suppliers and returns a single quotation covering the product cost, freight, and delivery to your address — no hidden extras. You compare one number against your budget, not a spreadsheet of factory prices and freight estimates.
Factory grid prices are unreliable — they shift with quantity, specification, and season. Rather than show numbers that won't survive contact with a real order, we quote fresh for your exact quantity and destination, researched across several suppliers at once.
We usually make first contact within 30 minutes of your enquiry to confirm the details, and deliver the complete all-in quote within 2 business hours — one business day at the very most.
Sea freight (FCL or LCL), air freight, rail where available, and express courier for samples and small orders. Tell us your preference — or your priority between speed and cost — and we quote accordingly, delivered to your door.
MOQs are set by each factory and vary by product. State your target quantity in the enquiry — if it's below a factory's MOQ, we'll say so and propose alternatives: a supplier with a lower MOQ, a slightly different specification, or a consolidated order.
Yes. Once a quote interests you, we arrange samples before production, and for full orders we can organize third-party inspection before anything ships.
An optional paid service for orders where every cent matters: our team contacts factories directly by phone and negotiates your specific order down to the best achievable price. The fee is quoted separately and agreed in writing before any work starts.
Absolutely. Use the enquiry form's free-text line or the quick-quote box on the homepage — describe the product, quantity, and destination, and we'll research it across our supplier network.
Create a free account and your enquiries appear in your account page with their status and a message thread with our sourcing team — quotes, questions, and updates all in one place.